Shipping policy
Shipping Policy
Last updated: 5/7/2025
At Khalei Jewels, we aim to process and ship your order as quickly and securely as possible. Please review our shipping terms below:
📦 Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Custom or personalized pieces may take up to 7 business days to create before shipping.
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We do not ship on weekends or holidays.
🚚 Shipping Rates & Delivery
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Shipping costs are calculated at checkout based on your location and order size.
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We offer standard and expedited shipping options within the U.S.
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Estimated delivery times:
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Standard: 3–7 business days
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Expedited: 2–3 business days
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🌍 International Shipping
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We offer international shipping to select countries.
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Shipping times vary by destination and may take 7–21 business days.
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Customers are responsible for customs fees, import taxes, or duties that may apply.
📬 Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking link to update.
❗ Delays & Issues
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Khalei Jewels is not responsible for shipping delays caused by carriers, weather, or customs.
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If your package is marked as delivered but you haven’t received it, please contact the shipping carrier directly.
📧 Need Help?
If you have any questions about your shipment, email us at khaleijewels@gmail.com with your order number. We're happy to assist!